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Aaron
Burruss 619-247-7538 aaron@id10t.org |
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Skills
Summary
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7 years of experience in technical support and server administration
at enterprise level internet and hosting providers. Strong end-user service
skills. Experience in server and
client based applications, services, and daemons, as well as various hardware
and operating systems. Extensive
experience in deployment of server and application monitoring solutions. |
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Experience
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AT&T
Enhanced Network Services,
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10/00-present |
System
Administrator, TierII Operations/AT&T Labs
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Perform routing system maintenance and troubleshooting
for approximately 400 customer servers and 100 internal infrastructure
servers. This included application
software as well as hardware and operating system support, across UNIX and
Windows environments. ·
Perform customer change requests for DNS, tape backup
and restore requests, IIS and SQL changes, mail server configuration changes. ·
Primary administration and configuration of the
monitoring tool(s) for AT&T’s entire web hosting
and infrastructure architecture. Over 80,000 metrics and points being
monitored across 17 datacenters ( ·
Assisted with administration of the RSA/TACACS
authentication servers. ·
Worked with various vendors for support on hardware
(HP/Compaq, Sun), software (Empirix, Veritas), and
AT&T partners for other issues (Verisign,
Arsenal Digital) ·
Technical lead for deployment of internal ticketing and
notification systems. System Analyst, TierI NOC ·
Front line of customer support for AT&T’s 1200+ enterprise web hosting customers. Customer base included web hosting and
leased line (frame relay, T1, T3) customers. ·
Interfaced with other AT&T divisions for support of
AT&T infrastructure (ie: AT&T Common
Backbone, AT&T Managed Internet Services, AT&T Worldnet,
etc). ·
Processed first level customer requests, and delegated
tasks to appropriate team or personnel for handling. ·
Performed troubleshooting on routers and switches to
assist in trouble isolation (Cisco, Foundry and Avici).
Performed customer requested router/switch configuration changes. ·
Gave training to other TierI
technicians on technologies and services on which I was proficient. ·
Ran control bridges during emergency situations
(Datacenter/customer outages, natural disasters, terrorist attacks). Assisted in disseminating necessary
information as well as gathering appropriate personnel who were necessary for
resolution. ·
Completed Cisco ICND training course. |
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CTSnet Internet Services
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10/97-10/00 |
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System
Administrator, Network Operations
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System administration of 60+ internal FreeBSD, SCO,
Linux and Windows servers. ·
Performed datacenter tasks, such as cabling, racking
servers/routers, reseating cards and drives, server rebuilding. ·
Mail server administrator on 6 servers handling over
100,000 messages daily. Also
configured and maintained server based spam filtering software. Technical Support Representative, Technical
Support ·
First level support for residential and business
customer’s dialup and email issues. ·
Troubleshooting business customer’s ISDN, Frame Relay, and T1 circuits. |
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Systems
Proficiency
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Hardware
Servers - Compaq/HP DL3xx, DL5xx, MSA1000. IBM xSeries
servers, Sun T1, 220, 420, A1000 & A5000 Networks - Cisco 25xx-12xx, Foundry Big Iron,
Server
Iron and Fast Iron, Avici TSR, Juniper M40 Server
Software and Application Administration
Unix - apache 1.3.x, 2.x, bind 8.x, 9.x , sendmail
8.x, samba 2.x, 3.x, OpenSSH 2.x, 3.x, WUftp, qpopper, nmap, majordomo, RSA/TACACS, HP Openview,
Veritas Volume Manager, Veritas
Netbackup, NFS (SAN & NAS), SNIPS/NOCOL, TCP
wrappers, BMC Patrol Console Windows - IIS, Microsoft SQL 7 & 2000
(standalone and cluster environments), RSA/TACACS, Veritas
Netbackup, Empirix OneSight, OVIS, Security
Policies, Compaq SmartStart. Operating
System Administration
Solaris 5.6-5.8; FreeBSD 3.x-5.x; Linux Redhat
7.1, 7.2, AS2.1; Windows NT, 2000 Programming
Languages
Some PERL and Shell scripting experience PC
Software
Microsoft Office 97-2003, Visio, Remedy Action Request System, SecureCRT, puTTY, Remote
Desktop, PC Anywhere, Reflection X, McAfee VirusScan
Enterprise, Internet Explorer, Netscape, Mozilla |
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Education
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A.A.,
Liberal Arts
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1997 |